Returns are accepted within 7 days of the original receipt of the package date for IN STORE CREDIT or EXCHANGE ONLY. Return package must be postmarked within the 7 day allowance. All merchandise must be returned with tags attached in original condition.

You may not return or exchange the following items: Clearance items, jewelry, wax melts, or candles.

To complete your return, we require a receipt or proof of purchase.

- Shoes must be returned in the original, undamaged shoe box. If the shoe box is used as the shipping box or if there is no shoe box sent back, we will deduct $10 from your credit amount.

- Any item that is returned more than 7 days after delivery will only receive partial credit if that item has since been marked down.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your store credit will be will automatically be applied to your in store account.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately, sale items cannot be returned for store credit or exchanged for other items.

Exchanges (if applicable).
If you want to make an exchange, contact admin for help. You must ship out your item within the 7 days of receipt of the package. Once we receive and inspect the merchandise we can ship you your item for exchange.

Shipping
To return your product, you should mail your product to:
Ash & Aspen, LLC

12104 Hwy 1064

Tickfaw, LA 70466

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you'd like a prepaid return label, email ashandaspenllc@gmail.com to request one. The cost of the label will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.  It is encouraged that you purchase tracking services on your shipment through the carrier service.

Returns are accepted on full price merchandise (except the excluded items listed above), with the tags attached and in sellable condition within 7 days of the original receipt of the package date.